FAQ - Affiliate Transition

Q – What is the date for this change?

A – September 1, 2024

Q – Will the new company still be Herbarie Farm & Herbal Alchemy?

A - The Company is Rebranding 

Q – Will I still be able to purchase the products I use and love?

Yes! 

What you can expect to find in the product line after September 1:

• Two Facial Collections - one for dry skin (Resilience) and one for oily (Black Gold) with all Collections targeting aging and safe for breakout prone skin 

• Soap

• Lotion Bars

• MAN.

• Reintroduce the Black Currant body wash and Lotion bar 

• Arise AM Booster™- Back in stock soon

• In the near future, we have a new line of supplements to launch along with two new facial products. 

Products being retired:

• Collagen - temporarily retired for reformulation

• Cuticle serum - will return as limited edition 

• Cleansing Oils

• Gua Sha Oils

• Carpe Diem Collection - all of our products are anti aging and perfect for breakout prone skin. Our focus will shift to a simplified line focusing on Dry Skin and Oily/Reactive skin

• Moxie Balms

• Pounce

• Deo 

Q – Will ARISE and Collagen be available to purchase in August? 

A - Collagen is experiencing a reformulation. Arise will be back in stock soon!

Q – What will the benefits of being a Brand Partner in the new model be?

Brand Partner Program - Ambassadors to be Grandfathered into this Program:

• 30% commission on first purchase with 10% recurring commission made on the main site

• Does not apply to other selling platforms such as Amazon

Q – What will the benefits of being an Affiliate in the new model be?

Affiliate Program:

• 30% commission on first purchase made on the main site

• Does not apply to other selling platforms such as Amazon

Q – Will the retail bonus I currently earn on customers change in the new model?

A - Yes. The structure of commissions and power seller bonuses will change. 

Q – Will I still earn commissions for August?

A – The business will remain the same during the month of August  We will be paying the 20% retail commission weekly.  And monthly commissions for August according to the following schedule.

July 29-August 4 paid August 8th

August 5 – 11 paid August 15th 

August 12 – 18 paid August 22nd 

August 19 – 25th paid August 29th 

August 26 – September 1st - Paid September 5th – Final weekly commission

August 1 – 31st Monthly commission paid on or before September 10th Final monthly commission

Q – What about the August Harvest Homecoming Roots and Wings event to be held in Tennessee on August 28-30th?

A –This event is being canceled, and your ticket price will be refunded to your original method of payment on August 15, 2024

Q – What is happening with the renew and Nourish Getaway Incentive Trip for September 27-29th in Carefree Arizona?

A – We are still holding this event and will be contacting all earners directly.

Q - Who will care for my customers after the company has transitioned? As far as refunds, product questions,returns, etc.?

A - Homestead Customer Service will care for customers who have refunds, returns, questions, etc. The Brand Partner role will focus on referring customers. 

Q – How long will I have access to my back office and customer lists? 

A - You will have access to your back office until September 15th, 2024. 

Q – Will my customer lists transition to the new model?

A - Yes 

Q – What is the best way for me to contact customer service?

A - Through the website or direct through email 

Q -  What will happen to my (and my customers) retired subscribe with benefits orders?

A - All subscriptions will be moved to the new platform where you can manage everything in one place.

Q – Will I be able to get a referral link with the new program?

A – Yes you will have a new link 

Q – Will G10G10 be going away?

A – It will be replaced in the new customer referral program.

Q - Will the Nutritionals still be part of the product line?

A - Yes. 

Q - Will samples still be available for sale to help promote our sales to customers? 

A - Yes

Q - How does one achieve “tiers”? 

A - By earning rewards through purchases or sharing content, reviews etc.

Q - Will grandfathered Subscriptions locked in after July 19th be carried over to the new program?

A - Yes they will

Q - As Brand Partners that are grandfathered into the new program, if we refer new customers will we still get the recurring 10% commissions as well? 

A - Yes